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Staff  |   Projects   |   Statistics   |   Divisions
 
 
 


Our mission is to provide efficiency and cost savings through the use of information systems and technology to serve the citizens of Coral Gables.
 



The Information Technology Department is responsible for the hardware and software infrastructure of the entire city. This consists of the city’s enterprise systems, all business and government applications.
 
 
   
 
The Information Technology Department is responsible for the hardware and software infrastructure of the entire city. This consists of the city’s enterprise systems, government applications, web sites, internet access, carrier services (voice, local, long distance, mobile), telephone networks, fiber optics and systems engineering projects. Our mission is to provide efficiency and cost savings through the use of information systems and technology to serve the citizens of Coral Gables.

Chief Information Officer's Page

Download the Organizational Chart  Click To Download
          
                       IT DIVISIONS
Business Analysis and Geographic Information Systems
Business Analysis and Project Management
This division performs enterprise business analysis and enterprise applications planning, coordination, allocation, implementation and management, as well as the city's Geographic Information Systems (GIS) coordination. Projects, Staff, More...
 
Network and Telecommunications
Network and Telecommunications
This division designs, engineers, and implements telecom and network systems, including WAN/LAN voice, data and video network equipment, wireless, fiber, leased bandwidth links, facilities and environmental. Projects, Staff, More...
 
Systems and Applications Development

Systems and Applications Development

This division is in charge of systems engineering, maintenance, analysis, support and administration. It includes hardware and software automation systems, databases, web Internet and Intranet portals, server infrastructure and related applications as well as the city's Geographic Information Systems (GIS), including mapping data and applications. Projects, Staff, More...
 
Network Operations Center and Help Desk
Network Operations Center and Service Desk
This division manages and reports IT administrative processes that include service desk operations, inventory, procurement and general procedures. Projects, Staff, More...
 
Field Operations
Field Operations and Product Expertise
This division manages and reports the field operations and supports the training, setup and implementation of ERP systems to the city users, as well as installation and support of client’s enterprise systems, hardware and peripherals. This includes desktop applications, personal and mobile computers, printers, cellular services, beepers, and backup procedures. Projects, Staff, More...
 
 
Click here for a list of all projects
(In progress)
 


 System and Applications Development

 Cisco CSA Project 
 Citrix Metaframe Server 
 Damage Assessment Data Collection and FEMA Report Application 
 Dashboard System 
 eCommerce Project 
 EDEN Crystal Report 
 EDEN GASB34 
 EDEN Genesys IVR System 
 EDEN Utility Billing  
 EDEN Web Extensions 
 Electronic Citation (eCitation project) 
 FireHouse system migration and upgrade 
 FLEX Project for Police/FDLE 
 HEAT (Network Service Desk and NOC ticketing System) 
 L3 CRM (Citizen Relations Management System) – Northgate (Front Office) 
 OSSI Support Network Application (Terrance) 
 Police Arrest Cards RMS system 
 Radio Shop Management System 
 Rapid Access project for the Fire Department 
 School Board Concurrency Management System (SCMS) data Sharing project 
 Shift Management System for Fire Department 
 SMS Network Management System 
 Wireless Hotspots 
   
 Field Operations and Product Expertise
 City-wide PC Deployment 
   
 Network and Telecommunications
 2nd Site (Disaster Recovery) 
 911 PSAP 
 Avaya PBX Telephony Switch Upgrades 
 City Payphones 
 EDEN IVR  
 Fiber Network (COMCAST) 
 Fiber Network (NAP Connection) 
 Fire Department Remote EMS Secured Video System 
 IPICS Voice Gateway (Radios and Voice Carrier Aggregator) 
 IT On-line Training Services 
 Long Distance Carrier Services 
 PRI ISDN Telecommunications Circuits 
 Secondary 911 PSAP  
 Telecommunications Tower Management 
 WI-FI / WIMAX Wireless Network 
   
 Business Analysis and Project Management
 EDEN Accounts Receivable 
 EDEN Applicant Tracking 
 EDEN Customer Requests 
 EDEN Employee Training 
 EDEN Fixed Assets 
 EDEN Parcels Manager 
 EDEN Permits and Inspections 
 EDEN Special Assessments 
   
 Network Operations Center & Service Desk


 
 

Click here for a full staff list

CIO and Group Leaders

 
 
Gee Chow, CIO

Gee Chow
Chief Information Officer
Responsible for managing the City’s information technology and telecommunications infrastructure... more

   
 
Mark Hebert

Mark Hébert
Network and Telecommunications Group Leader and Business Analysis and Project Management Group Leader, Senior IT Analyst
Data Center Planning and Implementation, GIS (Geographic Information Systems) Coordination Coordinator, Spatial Data Management,
Applications Project Management ... more

   
 
Raimundo Rodulfo

Raimundo Rodulfo
Systems and Application Development Group Leader, Senior IT Analyst
Systems Engineering, Software Development, Databases, Web Systems, Telecom, Application Development, Analysis and Support... more

   
 
Lemay Ramos

Lemay Ramos
Field Operations and Product Expertise Group Leader, Senior IT Analyst
Enterprise Resource Planning, Unidata-Unix Financial and Building and Zoning Product Expert, System Support and Maintenance, EDEN Support
and Modules Implementation, Field Operations Management ... more

   
 
J. C. Miguez

Juan Carlos Miguez
Network Operations Center and Service Desk Group Leader, IT Operations Coordinator
Service Desk Management, IT Procurement and Inventory, Shipping and Handling... more

   

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